Booking Terms

These conditions relate to the 2025 season. All previous conditions are cancelled.

Reservations can be made directly on www.jokercamping.it, by email by writing to info@jokercamping.it,
through our online booking system, at the campsite reception or by telephone on +39 041 5370766.

The booking is considered final only when the campsite sends the “booking confirmation”, following payment of the deposit by the customer.

The Management reserves the right to assign a different pitch or unit number to that originally booked.

In the event of a reservation, arrival must take place between 5:00 p.m. and 9:00 p.m., except in the case of explicit requests by customers to enter the facility earlier, which have been authorised by the Management in advance, or by previous requests at the time of reservation, by telephone or by e-mail of the “EARLY CHECK-IN” option. The “EARLY CHECK-IN” option provides for the delivery of the accommodation unit at 12.30 p.m. upon payment, in this case, of a surcharge of euro 45.00. After this time, no access to the facilities will be allowed, even if last minute.

It is possible to make a reservation during the summer season for the following year at the village reception.

If you book for more than one unit please do not request that they be next to each other, as we cannot guarantee this request, although we will do our best to accommodate you. In this regard you can ask for information 3 days before your arrival.

The Village Camping Joker will ask for the arrival of the customer for a security deposit for the rent of an apartment Hotel Joker Residence, Villini ai Frassini, Apartments Vallenova, Apartments Poker, Maxi Caravan Magic, Magic Plus, Top Chalet, Evolution House, Dream Villa, Sunlight, Bungalow Residence and Lido Gold.

The security deposit will be returned to the customer at the time of departure, after the check of the accommodation.

If any damage, breakages of any kind, ruptures of televisions with related remote controls, breaking air conditioning remotes, negliges by the customer, the Village Camping Joker will have the right to withhold some or all of the security deposit paid, while remaining the total payment of the damage caused.

The equipment are listed in the inventory displayed in the accommodation. In the event of a breakdown or absence of some equipment, the customer must repay the cash value. Repairs and replacements are the sole responsibility of management.

The advance calculated on the booked period is to be paid (within the timeframe indicated in the booking offer) through:

– bank transfer at Banca UNICREDIT, branch of Cavallino Treporti, (VE)
IBAN: IT61 I 02008 83211 000041353051 BIC SWIFT: UNCRITM1UP8 specifying the booking number;

– by credit card on the website www.jokercamping.it  online payments;

The amount of the advance will be deducted from the stay account.

The deposit guarantees the availability of the booked accommodation until 10 a.m. on the day following the day of arrival.

After this deadline, unless prior notice is given, the reservation is considered cancelled and the deposit will be 100% retained.

The reservation is considered final only upon receipt of the booking confirmation, following payment of the deposit by the Customer. To complete the booking procedure, a WEB CHECK-IN must be carried out by accessing your “RESERVED AREA” on our website www.jokercamping.it.

– cancellation is possible up to 21 days before arrival, with the refund of the deposit already paid, except a cancellation fee of € 70,00.
– no refund for cancellations made after the 21st day prior to the date of arrival or in case of no show.
No exceptions for reservation made within 21 days prior to arrival date.
– you can move or change your booking without any penalty up to 21 days before arrival. In this case, the Management reserves the right to change the number of accommodation or pitch without prior notice.

Special cancellation conditions can be applied on the permission of the Management.

Any change in the booked period may result in a change in the number of units requested. The reservation guarantees the availability of a unit, not its location or number in particular.

In the case of reservations, arrival must be no earlier than 5 p.m. and no later than 9 p.m. respectively.
Those arriving early may not enter for any reason other than when accommodation is available.
Departure must take place by 09:30, otherwise an additional day will be charged.

The payment time is from 8 a.m. to 12 p.m. and from 4.30 p.m. to 7 p.m.

The balance of the stay must be paid within 3 days of the date of arrival of the customer only at the village cash office during the opening hours of the same. Any down payments can be paid at the same times.

Payments are allowed in cash (within the legal limits), with ATMs and credit cards (MasterCard, Master, Visa).
In accordance with Dl 201/2011, payments of 5,000.00 euros or more must be made through traceable payment systems such as credit/debit cards (Visa, Mastercard or Master). No DINERS or AMERICAN EXPRESS.

The amount for the entire booked period must also be paid in the case of late arrivals and early departures. No refunds will therefore be made.

At the time of the balance, the customer is also required to pay the residence tax.
If, at the end of the stay, it is found that the accommodation has not been left clean, the rubbish thrown away, the dishes washed and the floor swept, an additional €70.00 will be charged for final cleaning.